Need Help?
We’d Love to Hear From You!
Whether you have a question, feedback, or need assistance, we’re here to help. Please fill out the form below, and our team will get back to you as soon as possible.
Alternatively, you can reach us at:
- Email: [email protected]
- Phone: (123) 456-7890
- Address: 123 Your Street, Your City, Your State, Your Country
Business Hours:
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Follow us on social media for updates and promotions:
- Facebook: Rose Fashion Deluxe
- Twitter: RF Deluxe
- Instagram: Rose Fashion Deluxe
Frequently Asked Questions
How can I track my order?
To track your order, please visit our Order Tracking page and enter your order number and email address. You can also find tracking information in the confirmation email sent to you after your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it. You can reach us at [email protected] or call us at (123) 456-7890.
Do you offer international shipping?
Yes, we do! Please refer to our Shipping Policy page for more details on international shipping rates and delivery times.
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition and packaging. For more details, please visit our Refund Policy page.
How can I contact customer service?
You can contact our customer service team via the Contact Us form, by email at [email protected], or by phone at (123) 456-7890 during our business hours.
Our Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Please review our refund policy below:
Eligibility for Returns:
- Items must be returned in their original condition, unworn, and with all tags attached.
- Original packaging must be intact.
Non-Returnable Items:
- Gift cards
- Personalized or custom-made items
- Final sale items
How to Return an Item:
- Contact our customer service team at [email protected] to request a return authorization.
- Once your return is approved, you will receive a return shipping label and instructions.
- Pack the item securely and attach the return shipping label.
- Drop off the package at your nearest shipping carrier location.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges: If you would like to exchange an item, please contact us at [email protected]. We will provide instructions on how to return the original item and process the exchange.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the item. We will arrange for a replacement or refund.
For any additional questions or concerns regarding our refund policy, please do not hesitate to contact us.